HelpDesk is a communication platform that interacts as a bridge between users and the Library to provide prompt, knowledgeable, courteous support services to the users. 


Mobile: 01841 259 329
Email: [email protected] 
Text Message: 01841 259 329

Library Office, Research Building: 
Phone: 9661255, 9661301,
202-Circulation Section
203-Information & Documentation

Library Office, Permanent Campus: 
Phone: 48118001-6
200-Library Head
202-Circulation Section

HelpDesk Service Hour
09:30 am - 04:30 pm
Sunday - Thursday



Live Chat: 
Response to the real-time query of the users in the live chat and email. Send your query using the live chat option from the library website.

Video Consultancy:
You can contact us if you need a visual solution to your problem or you can receive virtual training through the Google Meet Platform. Book a video consultancy session

HelpDesk Service

HelpDesk is an Information and instant reference service Platform for users. It serves as the main point of contact for most of the library services.­­­

Plagiarism Check/Turnitin:  
We check the plagiarism of students’ papers through Turnitin. Submit your papers to us with your Name, ID, and Paper title at – [email protected]

Remote Access: 
ULAB Library provides access to e-resources through remote access account. It works as a gateway to access all the e-resources of the Library remotely as well as helps to resolve issues with remote access to library e-resources. Contact us – [email protected]

BBRI Resources & Business Data: 
Bangladesh Business Reference Initiative (BBRI) is an effort to collect business-related publications of Bangladesh. Users can get annual reports of DSE-listed companies and their business data. Contact us – [email protected]

Thesis/Internship reports:  
ULAB Library provides internship reports, project reports, thesis, and dissertation samples to the user who is writing a thesis/dissertation or internship report. Users can receive a maximum of one report to generate ideas about writing a report. Contact us – [email protected]

Article Request: 
Library provides article service to the users and researchers based on requests from subscribed, registered, open-source resources as well as directly from author and publisher. Contact us – [email protected]

Scanning Request: 
Library provides scanning service to users from the resources available in library stock. We process the request of the users only for a chapter or 10% of any book or an article. Contact us [email protected]

Course Outline: 
The library preserves the course outline of all departments and provides service to the users on the basis of requirements. Contact us – [email protected]

Useful Online Resources                                                                       

JSTOR Core DOAJ DOAB Wiley ebook Google Scholar 



Senior Officer, Library 
Email: [email protected]

Farzana Jumi 
Senior Officer, Library
Email: [email protected]